Privacy policy

SOEM (“we”, “our”, “us”) is operated by Soem Society (ABN 87 958 626 010). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase from our website, interact with us on social media, join our mailing list, or shop with us in person.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, billing and shipping address.

  • Payment details: payment method and transaction details (processed securely by our payment providers — we do not store your full card details).

  • Account information: username, password, and preferences (if you create an account with us).

  • Purchase details: products viewed, added to cart, purchased, returned, or exchanged.

  • Communications: any messages or feedback you send to us.

  • Device and usage data: information about how you browse and interact with our site, including IP address, browser type, and analytics data collected via cookies.

2. How We Collect Information

We collect personal information when you:

  • Make a purchase or place an order online or in person

  • Sign up to our mailing list or marketing communications

  • Interact with us on social media or participate in promotions

  • Contact us by email or through our website

  • Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about your purchases, updates, or promotions

  • Provide customer support and manage your account

  • Send marketing communications (if you have opted in)

  • Improve our products, services, and website experience

  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information.

4. Sharing Your Information

We may share your personal information with:

  • Service providers such as payment processors, shipping and logistics partners, marketing platforms, and IT support.

  • Shopify, our ecommerce platform, which helps us operate our store and process orders. You can read Shopify’s privacy practices at https://www.shopify.com/legal/privacy.

  • Regulators or authorities if required by law or in response to legal requests.

All third parties are required to handle your information securely and in accordance with privacy laws.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Analytics

We use cookies and similar technologies to operate our website, improve functionality, and understand how visitors use our site. You can disable cookies in your browser settings, but some features may not function properly.

7. Your Rights & Choices

You have the right to:

  • Access the personal information we hold about you

  • Request correction of any inaccurate information

  • Opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly

If you have created an account, you can also update your details by logging in.

8. Marketing Communications

By subscribing to our mailing list, you consent to receive marketing updates from us. You can unsubscribe at any time by clicking the link in our emails or emailing us directly.

9. International Data Transfers

Some of our service providers (including Shopify) may store or process data overseas. We take reasonable steps to ensure that any transfer of personal information complies with Australian privacy laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on this page.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

SOEM / Soem Society (ABN 87 958 626 010)
Email: contact@soem.com.au